FAQ¶
Why do some pages fail during a scan?¶
A page can time out or fail to save its results (a slow server, a heavy page, a momentary glitch). Those pages are listed in the scan log and can be re-run with Retry failed pages.
Do I need to keep the tab open during a full-site scan?¶
Yes. The scan runs in your browser tab. Leaving the page cancels it; use Pause if you need to stop and continue later.
Why does another tool show a different number of issues?¶
Tools use different rule sets and group issues differently. AcceGuru uses axe-core and counts one rule failure as one issue. Your enabled standards and ignored rules also change the total.
Why doesn't "Issues Found" drop the moment I turn on fixers?¶
Fixers change your live site, but the dashboard reflects the last scan. Re-scan to see the new numbers.
Does scanning send my data anywhere?¶
No. Scanning runs entirely in your browser. In Free, AI alt text is the only feature that contacts an outside service - the AI provider you chose, with your own key. Pro also contacts Freemius for licensing and updates.
Can it fix everything automatically?¶
No. Automated fixes handle common, well-defined problems. Some issues (like colour contrast choices or meaningful content order) need human judgement.
How many sites does a Pro licence cover?¶
Each licence covers the number of websites chosen at checkout: 1, 5 or 20.
How is Pro delivered?¶
Pro is a separate add-on sold through Freemius at acce.guru, outside WordPress.org. You install it alongside Free and enter your licence key. See Installation.
Can I get a refund?¶
Yes. You can get a full refund within 14 days of your purchase by emailing hello@acce.guru. When a purchase is refunded, its licence is cancelled and Pro features switch off.
What happens if I do not renew Pro?¶
Monthly and annual licences renew automatically until you cancel. After you cancel, the licence stays active until the end of the period you paid for. Then Pro features switch off and the free plugin keeps working. Your Pro data stays in the database, and dismissals take effect again when Pro is active.
How do I get support?¶
Free users have community support on WordPress.org. Pro includes priority email support.
Is AI alt text really free?¶
The scanner and AI alt text are part of the Free plugin. Alt text uses your own AI API key; provider pricing, free tiers, models, and rate limits may change.